Public safety telecommunicators thrive on having nerves of steel. It is an occupational necessity to deal with a daily onslaught of traumatic events making up their 9 to 5. An expectation to not be affected by these events, is on par with walking into water and not expecting to get wet. What happens when there is a break in that armor, and an inner fire develops within you? What steps do you take to face it?

During this course you will learn how to pinpoint, identify, and most importantly you will gain an understanding of how to cope with that fire, and the pressures of psychiatric trauma brought on by the job.

Instructor Joshua Fonseca, using his experience from working the 1 October Route 91 Harvest Festival Shooting, will lead you on a journey, teaching you new ways to handle stressful experiences, both big and small, leaving you with not only the tools necessary, but the roadmap to face that fire and walk right through it. (8 hours)