Upcoming Events and Courses

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August Virtual
Hope in the Midst of Chaos; The Las Vegas Shooting Story

Starts 10:00 AM (local time)
Ends 07:00 PM (local time)

Virtual training of "Hope in the Midst of Chaos; The Las Vegas Shooting Story"




August Virtual
Best Practices of a Successful QA/QI Program

Starts 09:00 AM (local time)
Ends 04:00 PM (local time)

Free Virtual Training of "Best Practices of a Successful QA/QI Program" sponsored by Frontline.




August Virtual
Human Trafficking Preparedness For The 9-1-1 Professional

Starts 10:00 AM (local time)
Ends 07:00 PM (local time)

Virtual training of "Human Trafficking Preparedness For The 9-1-1 Professional"




August Virtual
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Virtual "A Victim's Plea; Meeting Expectations"




Webinar
Tanya Lee presents "Your 911 Environment, The Good, The Bad, and The Dirty"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

911 dispatch education involves more than fundamental and advanced based knowledge sessions. It includes how to stay healthy while you are working behind the console. It contains techniques and services that will improve your work environment. We like to call it “mitigating the risk.” Do you have dirty consoles? This session will explore all the benefits of how a cleaner, healthier work environment contributes to the outcome of not only your 911 professionals, but how it could also impact the outcome of each call coming into your center. We will discuss acoustics, ergonomics, and the benefits of preventative maintenance in your comm center




August Virtual
Best Practices of a Successful CTO

Starts 10:00 AM (local time)
Ends 07:00 PM (local time)

Virtual training of "Best Practices of a Successful CTO"




August Virtual
A Helping Hand: Peer Support in Your Communication Center

Starts 09:00 AM (local time)
Ends 01:00 PM (local time)

Virtual training of "A Helping Hand: Peer Support in Your Communication Center"




August Virtual
A Helping Hand: Peer Support in Your Communication Center

Starts 02:00 PM (local time)
Ends 06:00 PM (local time)

Virtual training of "A Helping Hand: Peer Support in Your Communication Center"




September Virtual
Best Practices of a Successful CTO

Starts 12:00 PM (local time)
Ends 09:00 PM (local time)

Virtual training of "Best Practices of a Successful CTO"




Sept. Virtual
Hope in the Midst of Chaos; The Las Vegas Shooting Story

Starts 09:00 AM (local time)
Ends 06:00 PM (local time)

Virtual training of "Hope in the Midst of Chaos; The Las Vegas Shooting Story"




September Virtual
Best Practices of a Successful QA/QI Program

Starts 09:00 AM (local time)
Ends 04:00 PM (local time)

Free Virtual Training of "Best Practices of a Successful QA/QI Program" sponsored by Frontline.




St. Augustine, FL
Hope in the Midst of Chaos; The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




St. Augustine, FL
Best Practices of a Successful CTO

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

This course will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunications and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and su-pervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly im-possible levels, all while meeting the needs for adult learners while also meeting the needs and demands of successful CTO Training Program.




St. Augustine, FL
Hope in the Midst of Chaos;The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




Franklin, IN
Hope in the Midst of Chaos;The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




Sept. Virtual
Human Trafficking Preparedness For The 9-1-1 Professional

Starts 12:00 PM (local time)
Ends 09:00 PM (local time)

Virtual training of "Human Trafficking Preparedness For The 9-1-1 Professional"




Webinar
Tracy Eldridge presents "Beyond Location: Data Driven Emergency Response"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

Over the past year, thousands of ECCs nationwide have begun taking advantage of more accurate caller location and additional data during 9-1-1 calls. By receiving real-time information from connected devices and medical databases, public safety agencies have the opportunity to provide data-driven, personalized emergency response. This session will share how public safety leaders across the country are approaching life-saving data sources beyond caller location. This session looks at how ECC managers, supervisors and telecommunicators can utilize data from sources such as Apple, Google, Uber, and MedicAlert to enhance emergency response. 9-1-1 professionals will leave with a clearer understanding of how to receive, train and utilize this life-saving data. 




September Virtual
A Victim's Plea; Meeting Expectations

Starts 12:00 PM (local time)
Ends 09:00 PM (local time)

Virtual "A Victim's Plea; Meeting Expectations"




September Virtual
Face That Fire; The Journey After Traumatic Incidents

Starts 09:00 AM (local time)
Ends 01:00 PM (local time)

Virtual training of "Face That Fire, Walk Right Through It"




September Virtual
Face That Fire; The Journey After Traumatic Incidents

Starts 02:00 PM (local time)
Ends 06:00 PM (local time)

Virtual training of "Face That Fire, Walk Right Through It"




October Virtual
Hope in the Midst of Chaos; The Las Vegas Shooting Story

Starts 09:00 AM (local time)
Ends 06:00 PM (local time)

Virtual training of "Hope in the Midst of Chaos; The Las Vegas Shooting Story"




October Virtual
Best Practices of a Successful QA/QI Program

Starts 09:00 AM (local time)
Ends 04:00 PM (local time)

Free Virtual Training of "Best Practices of a Successful QA/QI Program" sponsored by Frontline.




October Virtual
Best Practices of a Successful CTO

Starts 10:00 AM (local time)
Ends 07:00 PM (local time)

Virtual training of "Best Practices of a Successful CTO"




October Virtual
Human Trafficking Preparedness For The 9-1-1 Professional

Starts 09:00 AM (local time)
Ends 06:00 PM (local time)

Virtual training of "Human Trafficking Preparedness For The 9-1-1 Professional"




October Virtual
A Helping Hand: Peer Support in Your Communication Center

Starts 09:00 AM (local time)
Ends 01:00 PM (local time)

Virtual training of "A Helping Hand: Peer Support in Your Communication Center"




October Virtual
A Helping Hand: Peer Support in Your Communication Center

Starts 02:00 PM (local time)
Ends 06:00 PM (local time)

Virtual training of "A Helping Hand: Peer Support in Your Communication Center"




October Virtual
Face That Fire; The Journey After Traumatic Incidents

Starts 09:00 AM (local time)
Ends 01:00 PM (local time)

Virtual training of "Face That Fire, Walk Right Through It"




October Virtual
Face That Fire; The Journey After Traumatic Incidents

Starts 02:00 PM (local time)
Ends 06:00 PM (local time)

Virtual training of "Face That Fire, Walk Right Through It"




October Virtual
A Victim's Plea; Meeting Expectations

Starts 10:00 AM (local time)
Ends 07:00 PM (local time)

Virtual "A Victim's Plea; Meeting Expectations"




Webinar
Adam Timms presents "Improving Your Emotional Intelligence…The #1 Tool for Comm Center Success"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately. Learning Objectives: Participants will learn: —Why emotional intelligence is so important at the comm center —How to improve their leadership ability, no matter where in the organization they work —The simple change they can make to improve their center’s morale




November Virtual
Best Practices of a Successful QA/QI Program

Starts 09:00 AM (local time)
Ends 04:00 PM (local time)

Free Virtual Training of "Best Practices of a Successful QA/QI Program" sponsored by Frontline.




Nov. Virtual
Human Trafficking Preparedness For The 9-1-1 Professional

Starts 10:00 AM (local time)
Ends 07:00 PM (local time)

Virtual training of "Human Trafficking Preparedness For The 9-1-1 Professional"




November Virtual
Best Practices of a Successful CTO

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Virtual training of "Best Practices of a Successful CTO"




November Virtual
Hope in the Midst of Chaos; The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Virtual training of "Hope in the Midst of Chaos; The Las Vegas Shooting Story"




November Virtual
Face That Fire; The Journey After Traumatic Incidents

Starts 09:00 AM (local time)
Ends 01:00 PM (local time)

Virtual training of "Face That Fire, Walk Right Through It"




November Virtual
Face That Fire; The Journey After Traumatic Incidents

Starts 02:00 PM (local time)
Ends 06:00 PM (local time)

Virtual training of "Face That Fire, Walk Right Through It"




Webinar
Sheila Hanna presents "Back to the Basics Using Kahoot!"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

In this presentation we will use the app called Kahoots! It is a competition for all registered attendees. Do you remember the basic knowledge and skills you learned when you got hired? Do we get comfortable in our position and forget the basics? Download the Kahoot app on your smartphone prior to the webinar and get ready to go back to the basics of 911 telecommunicator roles, responsibilites and general knowledge.




Dec. Virtual
Human Trafficking Preparedness For The 9-1-1 Professional

Starts 09:00 AM (local time)
Ends 06:00 PM (local time)

Virtual training of "Human Trafficking Preparedness For The 9-1-1 Professional"




December Virtual
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Virtual "A Victim's Plea; Meeting Expectations"




Dec. Virtual
A Helping Hand: Peer Support in Your Communication Center

Starts 09:00 AM (local time)
Ends 01:00 PM (local time)

Virtual training of "A Helping Hand: Peer Support in Your Communication Center"




Dec. Virtual
A Helping Hand: Peer Support in Your Communication Center

Starts 02:00 PM (local time)
Ends 06:00 PM (local time)

Virtual training of "A Helping Hand: Peer Support in Your Communication Center"




December Virtual
Best Practices of a Successful QA/QI Program

Starts 09:00 AM (local time)
Ends 04:00 PM (local time)

Free Virtual Training of "Best Practices of a Successful QA/QI Program" sponsored by Frontline.




December Virtual
Hope in the Midst of Chaos; The Las Vegas Shooting Story

Starts 12:00 PM (local time)
Ends 09:00 PM (local time)

Virtual training of "Hope in the Midst of Chaos; The Las Vegas Shooting Story"




December Virtual
Face That Fire, The Journey After Traumatic Incidents

Starts 09:00 AM (local time)
Ends 01:00 PM (local time)

Virtual training of "Face That Fire, The Journey After Traumatic Incidents"




December Virtual
Face That Fire, The Journey After Traumatic Incidents

Starts 02:00 PM (local time)
Ends 06:00 PM (local time)

Virtual training of "Face That Fire, The Journey After Traumatic Incidents"




December Virtual
Best Practices of a Successful CTO

Starts 10:00 AM (local time)
Ends 07:00 PM (local time)

Virtual training of "Best Practices of a Successful CTO"




Webinar
Tina DeCola presents "Helping Hand: Peer Support"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

Peer support assistance for dispatch centers . Information on compassion fatigue, debriefings and defusings and suicide awareness for first responders.




Roswell, GA
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Roswell, GA
Human Tracking Preparedness for the 9-1-1 Professional

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Human tra cking is perhaps the fastest growing crime in our na on. Despite media awareness in recent mes, human tra cking is almost hid- den in many circumstances. It manifests itself in unimaginable ways and is growing at an incredible pace. According to Polaris, the global leader in the ght against human tra cking, more than 49,000 cases of human tra cking have been reported to the Human Tra cking Hotline in the last ten years. It is es mated that the total number of vic ms na onally reaches hundreds of thousands. In this full day course 9-1-1 profession- als will learn cri cal factors about human tra cking, its link to other heinous crimes, and resources to aid them in these calls. Awareness and preparedness for this ever-growing threat is key to iden fying vic ms and tra ckers. (8 hour course)