Sherrill Ornberg, ENP, RPL

Quality Assurance Director

Denise Amber Lee Foundation

 

Sherrill is the Quality Assurance Director of the Denise Amber Lee Foundation where she manages the foundation's Quality Assurance Initiatives to assist agencies development of QA programs. She has recently retired as the Executive Director of the North Suburban Emergency Communications Center in Illinois, where she was responsible for the administration of the Agency’s 9-1-1, CAD, and radio communications systems. She provided general management, overall policy and direction, and fiscal control of the $5 million budget for a staff of 50.

Sherrill began her emergency communications career in 1970 as a police department dispatcher. She has also been a fire dispatcher, supervisor, and 9-1-1 coordinator, and most recently, as Executive Director, which she held for more than 20 years.

She is the past president of Illinois APCO and has served on the Board in various elected positions since 1985. She was the chairman of the Illinois APCO Legislative Committee from 2006 to 2011. Currently, she is the chairman of the joint Illinois APCO/NENA Public Safety Telecommunicator Training Standards and Certification Initiative. Sherrill frequently lectures locally and nationally on quality assurance, performance standards, as well as employee evaluations for line level and supervisory personnel.