Be the Difference - Schedule


More information, including speaker bios, downloadable schedule, will be available shortly.  


All Times Eastern

Tuesday, February 9, 2021

8:00-8:30 am
Welcome to BTD Virtual Conference Nathan Lee
Nathan Lee, CEO & Founder, of the Denise Amber Lee Foundation will kick-off the first ever Be the Difference Virtual Conference. 

8:45-9:15 am
Vendor Session TBD
More information coming soon.

9:30-10:30 am
Why is it So Hard? Perspective on Tough Topics in Your Center  Sara Weston
Halcyon Frank 
Do you ever wonder, “why is it so hard”? You’re in the 911 profession, of course you do. We’re willing to bet you think these very words in your mind about 1,000 times each day. Join Halcyon Frank and Sara Weston in discussing why seemingly straight-forward situations seem to be so difficult in our 911 centers. We’ll cover why things like finding training, dealing with stress and accepting change are actually quite difficult and provide tactical advice on where to start and what our experience has taught us.

10:45-11:45 am
Stress; It’s All In Your Head Tony Harrison
2020 may have been the most stressful year in memory. This class is designed to provide you some simple to use stress management techniques that work. The course will go over several techniques so you can find the ones that can work the best for you. 

12:00-1:00 pm
Vendor Sessions TBD
More information coming soon.

1:15-2:15 pm
Surviving a Derecho—Lessons Learned from an Inland Hurricane Joe McCarville
In August 2020 Iowa went through a rare weather phenomenon called a DERECHO which caused severe damage across the whole state.  This session will focus on the impact the Derecho had on a 911 center during and after the storm.  During this session attendees will hear how the storm impacted the dispatch center and also impacted 911 dispatchers on a personal level as well.  Attendees will hear all the ways the 911 center was contacted during and after the storm.  Towards the end of the session attendees will hear how a recently taken DISC assessment assisted the Operations Manager running the center during and after the event.

2:30-3:30 pm
Have Some Animal Magnetism  Hank Hunt

Ever wondered if you've made a difference? Does it have to be the difference in someone else's life? An animals' life? Your Life? All of the above. Think about this. You see an emaciated dog on the side of the road. He looks horrible, mangy, losing hair, skinny and dirty. It's raining outside. It's nighttime. Do you drive by or stop to help him. Your new car won't like the smell. You stop, take him home. Bath him, feed him and wrap him up in a blanket. 6 weeks later you hardly recognize the dog. Full fur, proper weight, happy disposition. However, you know you can't keep him. You travel for a living. You put an ad in the paper and 2 days later you watch a man and his 5 year old daughter walk away with the dog. Have you made a difference? Yes, in your life by knowing you helped another being out, the dog most definitely by saving its' life and you made a tremendous difference in a 5 year old little girl's childhood. Animal Magnetism can mean several things but in this instance, it means, bringing out the inner animal in you. The animal that cares for others, that protects others and that which you know is right, that which you know is good. Be the Difference, I mean, you can always get the smell out of the car, right?


 3:45-4:45 pm
Human Trafficking Awareness: 9-1-1 Can Be the Difference Tina DeCola
Human trafficking is one of the fastest growing crimes in our nation. Despite media awareness in recent times, human trafficking is almost hidden in many circumstances. It manifests itself in unimaginable ways and is growing at an incredible pace. According to Polaris, the global leader in the fight against human trafficking, more than 49,000 cases of human trafficking have been reported to the Human Trafficking Hotline in the last ten years. It is estimated that the total number of victims nationally reaches hundreds of thousands. In this full day course, Tina DeCola, from Las Vegas Fire and Rescue, will teach 9-1-1 Professionals and Field Personnel critical factors about human trafficking, its link to other heinous crimes, and resources to aid them in these calls. Awareness and preparedness for this ever-growing threat is key to identifying victims and traffickers.

5:00-6:00 pm
A Butterfly Flaps Its’ Wings Charles Goodwin
Each day you make decisions which may have lasting effects on those you interact with. Talking to a distressed caller, providing medical instructions for an injured child, or ensuring emergency response arrives to a car accident quickly. Each decision you make may have positive or negative effects. In other words, your decisions are similar to how and when a butterfly flaps its’ wings. There was an American mathematician named Edward Lorenz, best known as the founder of modern Chaos Theory. This theory relates the behavior of systems and life to the dependence on sensitive initial conditions. The instructor will relate these theories to life as a telecommunicator, discussing how small decisions each day can relate to much larger outcomes throughout life and the world. Join us for an amazing talk about life and the significance to each decision you make.

6:15-7:15 pm
Facebook LIVE Wrap-up  Ricardo Martinez
Nathan Lee
 Facebook LIVE Wrap-up Party with Nathan & Ricardo

Day 2 Schedule

Day 3 Schedule


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