Natalia Duran


Ms. Natalia Duran began her career with the Miami-Dade Fire Rescue Department as a Fire Rescue Dispatcher in 1976. Quickly moving up in rank to Supervisor in 1980. In 1986 she was promoted to Fire Communications Officer, managing the Operations, Training and the EMD Quality Assurance for Miami-Dade Police Department of the Communications Center. She retired in 2012, after 36 years of service. Since 2012, as an adjunct instructor for the APCO Institute, Natalia has provided training to 911 Emergency Communication Specialist, police officers and firefighters across the country and as far as Baja California, Mexico’s 911 centers. As the State Coordinator for the FL-APCO Telecommunicator Emergency Response Taskforce Team (TERT) she works with Police & Fire agencies in Florida in the deployments of Emergency Communication Specialist who are trained to deploy to assist a 911 center during hurricanes such as Hurricane Irma 2017 and Hurricane Michael 2018. In 1989 she joined the Critical Incident Stress Management Team working with multiple jurisdictions (Police & Fire) in the greater Miami area in providing Peer Support to our own. 

Today, she continues to work with MDFR in their CISM/Chaplaincy Program as a Peer Lead with the team for Miami. A graduate of the Certified Public-Safety Executive Program (2017) through APCO International, Natalia has proven to be a leader in our 911 industry and continues to make a difference. A proud mother of two Marine Vets and grandmother of six, she enjoys traveling, training, and meeting many of her brothers and sisters in public safety.


Register Conference Home Speakers Sponsors Be the Difference Award Official Store