Upcoming Events and Courses

Interested in hiring us for a speaking engagement, course, quality assurance evaluation, or other event? Click here to contact us.


Grants Pass, OR
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Webinar
Kevin Haight presents "9-1-1: What's Our Emergency"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

This presentation is an overview of my Master's degree thesis completed through Naval Postgraduate School's Center for Homeland Defense and Security. The thesis seeks to answer this research question: How could the nation's 9-1-1 system—specifically its Emergency Communications Officer (ECO) occupation—evolve to address problems and maximize advantages to public safety and homeland security? It reviews OMB's refusal to reclassify the occupation and dismantles their argument, and highlights other areas and reasons for further professionalization and standardization policy.




San Antonio, TX
Virtual Hope in the Midst of Chaos

Starts 08:00 AM (local time)
Ends 12:00 PM (local time)

This will be a virtual training of "Hope in the Midst of Chaos, The Las Vegas Shooting Story".




July Virtual
A Victim's Plea; Meeting Expectations

Starts 10:00 AM (local time)
Ends 07:00 PM (local time)

Virtual "A Victim's Plea; Meeting Expectations"




Webinar
Tanya Lee presents "Your 911 Environment, The Good, The Bad, and The Dirty"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

911 dispatch education involves more than fundamental and advanced based knowledge sessions. It includes how to stay healthy while you are working behind the console. It contains techniques and services that will improve your work environment. We like to call it “mitigating the risk.” Do you have dirty consoles? This session will explore all the benefits of how a cleaner, healthier work environment contributes to the outcome of not only your 911 professionals, but how it could also impact the outcome of each call coming into your center. We will discuss acoustics, ergonomics, and the benefits of preventative maintenance in your comm center




St. Augustine, FL
Hope in the Midst of Chaos; The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




St. Augustine, FL
Best Practices of a Successful CTO

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

This course will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunications and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and su-pervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly im-possible levels, all while meeting the needs for adult learners while also meeting the needs and demands of successful CTO Training Program.




St. Augustine, FL
Hope in the Midst of Chaos;The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




Franklin, IN
Hope in the Midst of Chaos;The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




Webinar
Tracy Eldridge presents "Beyond Location: Data Driven Emergency Response"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

Over the past year, thousands of ECCs nationwide have begun taking advantage of more accurate caller location and additional data during 9-1-1 calls. By receiving real-time information from connected devices and medical databases, public safety agencies have the opportunity to provide data-driven, personalized emergency response. This session will share how public safety leaders across the country are approaching life-saving data sources beyond caller location. This session looks at how ECC managers, supervisors and telecommunicators can utilize data from sources such as Apple, Google, Uber, and MedicAlert to enhance emergency response. 9-1-1 professionals will leave with a clearer understanding of how to receive, train and utilize this life-saving data. 




Webinar
Adam Timms presents "Improving Your Emotional Intelligence…The #1 Tool for Comm Center Success"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

You may think you’d be more successful if callers weren’t so annoying. Or if your supervisor weren’t such a jerk. Or the work weren’t so stressful. The fact is your success is determined almost wholly by the level of your own emotional intelligence. This class explains the critical importance of emotional intelligence and how it applies to your daily work life, explores the four pillars of emotional intelligence, and provides proven ways to improve your emotional intelligence immediately. Learning Objectives: Participants will learn: —Why emotional intelligence is so important at the comm center —How to improve their leadership ability, no matter where in the organization they work —The simple change they can make to improve their center’s morale




Webinar
Sheila Hanna presents "Back to the Basics Using Kahoot!"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

In this presentation we will use the app called Kahoots! It is a competition for all registered attendees. Do you remember the basic knowledge and skills you learned when you got hired? Do we get comfortable in our position and forget the basics? Download the Kahoot app on your smartphone prior to the webinar and get ready to go back to the basics of 911 telecommunicator roles, responsibilites and general knowledge.




Webinar
Tina DeCola presents "Helping Hand: Peer Support"

Starts 02:00 PM (local time)
Ends 03:30 PM (local time)

Peer support assistance for dispatch centers . Information on compassion fatigue, debriefings and defusings and suicide awareness for first responders.




Roswell, GA
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Roswell, GA
Human Tracking Preparedness for the 9-1-1 Professional

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Human tra cking is perhaps the fastest growing crime in our na on. Despite media awareness in recent mes, human tra cking is almost hid- den in many circumstances. It manifests itself in unimaginable ways and is growing at an incredible pace. According to Polaris, the global leader in the ght against human tra cking, more than 49,000 cases of human tra cking have been reported to the Human Tra cking Hotline in the last ten years. It is es mated that the total number of vic ms na onally reaches hundreds of thousands. In this full day course 9-1-1 profession- als will learn cri cal factors about human tra cking, its link to other heinous crimes, and resources to aid them in these calls. Awareness and preparedness for this ever-growing threat is key to iden fying vic ms and tra ckers. (8 hour course)