Upcoming Events and Courses

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Brighton, CO
911 Learn Quality Assurance & Improvement (QA/QI) Best Practices

Starts 12:30 PM (local time)
Ends 07:30 PM (local time)

Public Safety Answering Point (PSAP) professionals are invited to attend the complimentary 9-1-1 QA Training Day, facilitated by professional trainers from the Denise Amber Lee Foundation on Thursday, April 9th in Brighton, CO to learn best practices over lunch (included). Sponsored by NICE Premier Partner Voice Products.




Webinar
Preparing Your Center For...!

Starts 02:00 PM (local time)
Ends 03:00 PM (local time)

Presenter: Maureen Will. This presentation will provide information to students on preparing your Emergency Communications Center for events such as an Active Assailant and other crisis response events that can occur. Many Centers do not have policies – procedures or training in events that are occurring every day across the nation and although this will not be the end all for handling crisis response, it will give helpful tools to begin the preparing that is needed and necessary.




Natick, MA
A Helping Hand, Peer Support in Your Communications Center

Starts 08:00 AM (local time)
Ends 08:00 PM (local time)

We are the FIRST responders. Call after call, day after day, we listen to people experience the worst day of their entire lives. But at the end of the day who takes care of us and who do we turn to? Learning to take care of each other is crucial in our industry. Therefore, having the tools and resources at hand when your team is in crisis or after a critical incident can make a huge difference in the health and well-being of you center. In this class, through instruction, hands on exercises and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening skills and compassion fatigue.




Wilimington, MA
Best Practices of a Successful CTO

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

During an 8-hour training session, we will revisit and refresh the minds of your current and futureCTOs. As the greatest initial influence of new telecommunicators and as a representative of youragency, we will discuss the vital role of setting the standard and direction of your communicationscenter. From the first orientation, including phased training, documentation, and grading, wewill work through proven best practices from experienced CTOs and supervision. Training adultlearners is always a challenge, adding the factors of a high stressed work environment, thechallenge reaches nearly impossible levels, all while meeting the needs for adult learners whilealso meeting the needs and demands of a successful CTO Training Program.




Grants Pass, OR
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Scottsdale, AZ
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Scottsdale, AZ
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Page, AZ
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Haverhill, MA
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Haverhill, MA
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




St. Augustine, FL
Hope in the Midst of Chaos; The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




St. Augustine, FL
Best Practices of a Successful CTO

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

This course will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunications and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and su-pervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly im-possible levels, all while meeting the needs for adult learners while also meeting the needs and demands of successful CTO Training Program.




St. Augustine, FL
Hope in the Midst of Chaos;The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




Webinar
The Las Vegas Shooting

Starts 02:00 PM (local time)
Ends 03:00 PM (local time)

Presenter: Matt Grogan. Quiet turned to terror the evening of Sunday, October 1, 2017 as a lone gunman opened fire on the Route 91 Harvest Music Festival. Located on the Famous Las Vegas Strip, 22,000 concert-goers were in attendance. As the shots rained down, thousands of 911 calls poured into the two main 9-1-1 centers as people were running for their lives. From gunshot wounds to trample victims, misinformation to scene safety issues, during this webinar we will discuss the challenges the Police and Fire 911 centers faced during this event, and how the Power of Choice helped them get 21,000-plus people to safety.




Carmel, NY
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

A powerful, motivational course delivered by a victim's husband.




Franklin, IN
Hope in the Midst of Chaos;The Las Vegas Shooting Story

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Quiet turned to terror the evening of Sunday October 1,
2017 at the Combined Communications Center of Las
Vegas. A lone gunman had opened fire on the Route 91
Harvest Music Festival, on the famous Las Vegas Strip,
where 22,000 concert-goers were in attendance. Calls
poured into the center as people were running for their lives.
From gunshot wounds to trample victims, misinformation to
scene safety issues, Matt discusses his experience that
evening, the lessons they learned from this event, and how
you can prepare and adapt for a new normal. Through grit
and determination, the Las Vegas Fire telecommunicators
put together the largest fire and medical response Las Vegas
has ever seen, and ensure that everyone who they came into
contact with, found hope in the midst of chaos.




Roswell, GA
A Victim's Plea; Meeting Expectations

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.




Roswell, GA
Human Tracking Preparedness for the 9-1-1 Professional

Starts 08:00 AM (local time)
Ends 05:00 PM (local time)

Human tra cking is perhaps the fastest growing crime in our na on. Despite media awareness in recent mes, human tra cking is almost hid- den in many circumstances. It manifests itself in unimaginable ways and is growing at an incredible pace. According to Polaris, the global leader in the ght against human tra cking, more than 49,000 cases of human tra cking have been reported to the Human Tra cking Hotline in the last ten years. It is es mated that the total number of vic ms na onally reaches hundreds of thousands. In this full day course 9-1-1 profession- als will learn cri cal factors about human tra cking, its link to other heinous crimes, and resources to aid them in these calls. Awareness and preparedness for this ever-growing threat is key to iden fying vic ms and tra ckers. (8 hour course)