Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety. 8 hour course held two seperate days.

This presentation is an overview of my Master's degree thesis completed through Naval Postgraduate School's Center for Homeland Defense and Security. The thesis seeks to answer this research question: How could the nation's 9-1-1 system—specifically its Emergency Communications Officer (ECO) occupation—evolve to address problems and maximize advantages to public safety and homeland security? It reviews OMB's refusal to reclassify the occupation and dismantles their argument, and highlights other areas and reasons for further professionalization and standardization policy.

This will be a virtual training of "Hope in the Midst of Chaos, The Las Vegas Shooting Story".