Public Safety Answering Point (PSAP) professionals are invited to attend the complimentary 9-1-1 QA Training Day, facilitated by professional trainers from the Denise Amber Lee Foundation on Thursday, April 9th in Brighton, CO to learn best practices over lunch (included). Sponsored by NICE Premier Partner Voice Products.

Presenter: Maureen Will. This presentation will provide information to students on preparing your Emergency Communications Center for events such as an Active Assailant and other crisis response events that can occur. Many Centers do not have policies – procedures or training in events that are occurring every day across the nation and although this will not be the end all for handling crisis response, it will give helpful tools to begin the preparing that is needed and necessary.

We are the FIRST responders. Call after call, day after day, we listen to people experience the worst day of their entire lives. But at the end of the day who takes care of us and who do we turn to? Learning to take care of each other is crucial in our industry. Therefore, having the tools and resources at hand when your team is in crisis or after a critical incident can make a huge difference in the health and well-being of you center. In this class, through instruction, hands on exercises and scenario training, you will learn how to set up a peer support team, learn debriefing and defusing skills, suicide awareness, listening skills and compassion fatigue.