Virtual online training course. This course will revisit and refresh the minds of your current and future CTOs. As the greatest initial influence of new telecommunications and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and su-pervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly im-possible levels, all while meeting the needs for adult learners while also meeting the needs and demands of successful CTO Training Program.

A powerful, motivational course delivered by a victim's husband.

This will be a virtual training of "A Victim's Plea; Meeting Expecations". Nathan Lee, founder and President of the Denise Amber Lee Foundation, and another Public SafetInstructor, tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training and encouraging employees in a communications center. Attendees will leave refreshed and reminded of the critical role they play in Public Safety.